Intake & Dispatch Agent

Remote

Full Time

Experienced

Intake & Dispatch Agent

Full-Time | Fully Remote | Hourly (Non-Exempt)
Shift: 12:30 PM–9:00 PM ET | Weekend Availability Required

Hancock Claims Consultants is hiring an Intake & Dispatch Agent to coordinate and dispatch property inspections and related field services for our insurance carrier clients. This is a fast-paced role for someone who can manage multiple priorities, act with urgency, and follow assignments through to completion.

What You'll Do

Receive, prioritize, and dispatch property inspection and related field services requests based on urgency, location, availability, and requirements.
Manage multiple active assignments, queues, and communications in a fast-paced environment.
Track assignments, follow up proactively, and resolve scheduling issues or last-minute changes.
Communicate professionally with customers, inspectors, vendors, and carrier partners.
Maintain accurate documentation and support high-volume and CAT operations as needed.

What We're Looking For

High school diploma or equivalent.
Strong urgency, ownership, multitasking, and follow-through.
Excellent attention to detail, organization, and problem-solving skills.
Strong phone, written, and verbal communication skills.
Comfortable working across multiple computer systems, software, and screens; proficiency with Outlook and Excel.
Dispatch, scheduling, logistics, call center, or customer service experience strongly preferred.
This position is open to candidates currently residing and working within the United States. Applicants must be legally authorized to work in the USA. Hancock Claims Consultants is unable to provide employment visa sponsorship for this position now or in the future.

Schedule
Work Schedule Options:

12:30 PM–9:00 PM Eastern Time
Tuesday thru Saturday – Sunday, Monday OFF
Thursday thru Monday – Tuesday, Wednesday OFF
Additional hours may be required during catastrophic weather events and periods of high claim volume.

Training Schedule:

Initial training schedule – 2 Weeks – Monday thru Friday, 8:30am to 5:00pm Eastern.
All training will be conducted remotely.

Why Join Hancock?
We offer:

Competitive Base Salary
Performance-Based Bonus Structure
Medical, Dental & Vision Insurance
Company-paid Life Insurance
Company-paid Long-Term Disability
401(k) with Company Match
Paid Time Off
Professional Development Opportunities
Career Growth with an Industry Leader

Join Our Team
If you're dependable, decisive, detail-oriented, and enjoy the challenge of keeping a fast-moving operation on track, we'd like to hear from you.

Apply today to join Hancock Claims Consultants as an Intake & Dispatch Agent.

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This is a fully remote U.S.-based position. Are you currently residing in the United States and able to work without the need for employer-sponsored work authorization now or in the future?*

Are you available to work 12:30 PM–9:00 PM Eastern Time on either a Tuesday thru Saturday or Thursday thru Monday schedule?*

Are you comfortable using multiple computer systems, software, and screens to manage multiple time-sensitive assignments, calls, emails, and system updates in a fast-paced, high-volume environment?*

Are you comfortable making and receiving frequent phone calls with customers, inspectors, vendors, and business partners throughout your workday?*

This position and training are fully remote. Are you able to maintain a reliable, professional remote work environment and meet the attendance requirements of your assigned shift?*

Which best describes your previous experience? Select all that apply.* Dispatch / LogisticsScheduling/OperationsCall Center/Customer ServiceNone of the Above

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