Field Supervisor - Great Lakes

Full Time

Manager/Supervisor

Job Description – Field Supervisor

Department: Field Operations

Reports To: Territory Manager

FLSA Status: Exempt

Position Summary

The Field Supervisor is responsible for overseeing the day-to-day performance of field teams to ensure quality service delivery, operational compliance, and customer satisfaction. This role provides hands-on leadership and coordination to field personnel, acting as a liaison between front-line teams and upper management. The ideal candidate is organized, adaptable, and skilled in team management within dynamic service environments.

Key Responsibilities

Supervise and support field staff, ensuring timely and effective execution of services.

Conduct on-site visits to evaluate performance, compliance, and customer satisfaction.

Coordinate schedules, assign tasks, and respond to field escalations and emergencies.

Ensure adherence to safety standards, operating procedures, and regulatory requirements.

Provide coaching, performance feedback, and development support for field employees.

Monitor work quality and implement corrective actions where needed.

Maintain detailed logs and reports of field activities and submit to management regularly.

Collaborate with internal departments to streamline field operations and resolve issues.

Ensure field equipment and tools are maintained and used properly.

Assist in onboarding, training, and mentoring new field team members.

Qualifications

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

3–5 years of experience in field operations, team supervision, or a service-based industry

Proven leadership skills and ability to manage dispersed teams

Valid driver’s license and ability to travel to field locations as needed

Strong communication, organizational, and problem-solving skills

Preferred Competencies

Experience with job tracking systems, mobile workforce platforms, or service dispatch tools

Knowledge of OSHA and industry-specific safety protocols

Customer service mindset with a commitment to quality

Conflict resolution and time management abilities

Bilingual proficiency a plus

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Do you currently reside in one of the following states: Minnesota (MN), Wisconsin (WI), or South Dakota (SD)?*

Do you have at least 3 years of experience in field operations, team supervision, or a service-based industry?*

Do you have experience supervising or coordinating field personnel?*

Are you willing and able to travel throughout MN, WI, and SD as needed?*

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