Business/Quality Assurance Analyst
Remote
Full Time
Experienced
Why You’ll Love Working at Hancock Claims Consultants
At Hancock Claims Consultants, we believe in empowering our team members to thrive both professionally and personally. As part of our dynamic, growing organization, you’ll have access to a range of benefits and opportunities that will support your career journey and work-life balance. Here’s how we invest in YOU:
Your Role as Business/Quality Assurance Analyst
In the role of Business/Quality Assurance Analyst, you’ll be an essential part of our DevOps team, responsible for ensuring the smooth operation of testing. You’ll work closely with both internal and external stakeholders, leading initiatives that will elevate our service offerings and improve client satisfaction. This is an exciting opportunity to take on significant responsibilities while making a tangible impact on the company’s success.
At Hancock, we value creativity and innovation. You’ll have the opportunity to shape processes, implement strategic improvements, and lead your team with a focus on delivering results. Your leadership will drive both the performance of your department and the quality of service we provide to our clients.
What We’re Looking For
We’re searching for a motivated, experienced individual who is eager to bring their skills and expertise to Hancock. Here’s what we need from you:
Key Responsibilities
Work Environment & Flexibility
At Hancock Claims Consultants, we understand the importance of work-life balance. Depending on the role, we offer flexible work arrangements, including:
About Hancock Claims Consultants
For over 20 years, Hancock Claims Consultants has been a trusted partner to top property insurers across the U.S., providing a nationwide network of inspectors, contractors, and engineers. We pride ourselves on our commitment to excellence, providing timely, efficient claims processing and high-quality service.
As we continue our rapid expansion, we’re looking for passionate, driven individuals to join our team. At Hancock, you’re not just an employee – you’re a key contributor to a mission that makes a difference in people’s lives when they need it the most.
Perks & Benefits
How to Apply
Are you ready to take the next step in your career and be part of a company that’s shaping the future of claims consulting? We’re excited to hear from you! Apply today and join the Hancock Claims Consultants team to help us continue to deliver exceptional service and innovate in the property insurance industry.
At Hancock Claims Consultants, we believe in empowering our team members to thrive both professionally and personally. As part of our dynamic, growing organization, you’ll have access to a range of benefits and opportunities that will support your career journey and work-life balance. Here’s how we invest in YOU:
- Career Growth: At Hancock, your career is a priority. We offer robust training programs, leadership development, and clear pathways for advancement in a fast-paced, high-growth environment.
- A Collaborative and Supportive Team: Join a team where your ideas are valued. You’ll work with talented colleagues who are committed to solving problems, driving innovation, and achieving results.
- Competitive Compensation: We offer competitive salaries, performance-based bonuses, and additional incentives to reward your hard work and contributions.
- Comprehensive Benefits Package:
- Health, dental, and vision insurance coverage (with company-paid premiums).
- 401(k) plan with company match to help secure your future.
- Generous Paid Time Off, company-paid life insurance, and long-term disability.
- Access to a corporate gym and personal trainer to keep you healthy and energized.
- A Culture of Well-Being: At Hancock, your well-being matters. We offer a supportive work environment and flexible options to help you balance your personal and professional life.
In the role of Business/Quality Assurance Analyst, you’ll be an essential part of our DevOps team, responsible for ensuring the smooth operation of testing. You’ll work closely with both internal and external stakeholders, leading initiatives that will elevate our service offerings and improve client satisfaction. This is an exciting opportunity to take on significant responsibilities while making a tangible impact on the company’s success.
At Hancock, we value creativity and innovation. You’ll have the opportunity to shape processes, implement strategic improvements, and lead your team with a focus on delivering results. Your leadership will drive both the performance of your department and the quality of service we provide to our clients.
We’re searching for a motivated, experienced individual who is eager to bring their skills and expertise to Hancock. Here’s what we need from you:
- Experience: You have 2 years of experience in testing browser-based software applications with a proven track record of success in drafting manual test cases and executing manual test cases.
- Skills:
- 2+ years of proven experience testing browser-based software applications.
- Deep experience with drafting manual test cases and executing manual test cases.
- Knowledge of testing and quality assurance methodologies.
- Great understanding of the Defect Life Cycle.
- Ability to execute test cases on the latest desktop, tablet, and mobile devices on the latest browsers.
- Excellent communication skills, including the ability to effectively interact with varied and diverse audiences.
- Experience with JIRA and TestRail is desired
- Proven success working as a member of a fast-paced software development team
- Experience in the full software development life cycle from design to deployment
- An agile mindset - you are flexible in your approach and able to pivot when necessary
- Ability to juggle competing priorities, keep to tasks and deadlines, and be organized
- Education: You hold a Bachelor’s degree or have equivalent work experience in Computer Science or a related field.
- Preferred Experience: Experience with Confluence or Jira is a PLUS! Not a requirement.
- Problem-Solving Skills: You have the ability to approach challenges with a strategic mindset and find innovative solutions.
- Additional Requirements: You thrive in a fast-paced environment, are comfortable managing multiple tasks, and have a keen attention to detail.
- Strong collaboration skills, including the ability to work effectively with cross-functional teams to gather requirements, provide status updates, and ensure alignment on testing priorities and objectives.
- Manually executing functional, regression, and smoke tests during integration and system test phases
- Documenting test results and effectively communicating them to the team
- Ensuring thorough testing and doing your part to ensure project goals are met
- Reporting issues in the defect tracking system
- Participating in internal defect triage discussions, ensuring the successful resolution of found defects
- Updating test plans to reflect changes in requirements
- Achieving in-depth functional knowledge of the software system and how customers utilize our software
- Strong collaboration skills, including the ability to work effectively with cross-functional teams to gather requirements, provide status updates, and ensure alignment on testing priorities and objectives.
- Ability to identify, document, and prioritize software defects based on severity and impact, with a proven track record of reducing defect resolution time by 10% within a release cycle.
- Familiarity with various testing methodologies such as functional testing, regression testing, and user acceptance testing, with the ability to adapt testing strategies based on project requirements and constraints, increasing testing efficiency.
- Defining UAT test cases, facilitating testing sessions, and ensuring timely resolution of issues, resulting in successful UAT sign-off within agreed timelines for major releases.
- Investigate and analyze production defects reported by users, prioritize them based on severity and impact, and work with development teams to resolve issues in a timely manner.
At Hancock Claims Consultants, we understand the importance of work-life balance. Depending on the role, we offer flexible work arrangements, including:
- Remote Work: Work from the comfort of your home, staying connected through virtual tools and meetings.
For over 20 years, Hancock Claims Consultants has been a trusted partner to top property insurers across the U.S., providing a nationwide network of inspectors, contractors, and engineers. We pride ourselves on our commitment to excellence, providing timely, efficient claims processing and high-quality service.
As we continue our rapid expansion, we’re looking for passionate, driven individuals to join our team. At Hancock, you’re not just an employee – you’re a key contributor to a mission that makes a difference in people’s lives when they need it the most.
- Competitive salary, plus performance-based incentives and bonuses.
- Health, dental, and vision coverage, with company-paid premiums.
- 401(k) plan with company match to support your future.
- Generous Paid Time Off, plus holidays and company-paid life insurance and long-term disability.
- Corporate gym facility with access to a personal trainer to help you stay fit and healthy.
Are you ready to take the next step in your career and be part of a company that’s shaping the future of claims consulting? We’re excited to hear from you! Apply today and join the Hancock Claims Consultants team to help us continue to deliver exceptional service and innovate in the property insurance industry.
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