Customer Service Representative

Remote

Full Time

Entry Level

Customer Service Representative I – (Remote after training period)
Shift: Morning and Afternoon/Evening Shifts | Full-time
Location: Alpharetta, GA (2 weeks in-office training, then Remote)
Country: USA

Join the Winning Team at Hancock
At Hancock Claims Consultants, we help people rebuild their lives after property damage. Our Customer Service Representatives are the first voice our clients hear, and your role will be critical in ensuring they receive excellent service during challenging times.

What You’ll Do

Handle inbound and outbound calls in a high-volume environment
Assist policyholders, carriers, and field staff with claim updates and scheduling
Accurately enter and update information in our internal systems
Follow compliance guidelines and maintain confidentiality of sensitive data
Collaborate with other team members to meet daily service goals
Work additional hours during high-volume CAT events (with at least 24 hours’ notice)

What We’re Looking For

1+ year of customer service experience (call center preferred)
Comfortable using multiple software programs (similar to RingCentral and InContact) and databases simultaneously
Detail-oriented with strong listening and problem-solving skills
Ability to work steadily under pressure while maintaining accuracy
Positive, team-oriented mindset and professional communication skills

Why You’ll Enjoy Working Here

Competitive pay and benefits
2 weeks of paid in-office training at our Alpharetta headquarters
Remote work after successful training
Career growth opportunities in a growing company
Supportive and collaborative work environment

Work Schedule

Morning shifts (Eastern):
- Approx. 7:00 AM – 3:30 PM
- Approx. 10:00 AM – 6:30 PM
Afternoon/Evening shifts (Eastern):
- Approx. 11:00 AM – 7:30 PM
- Approx. 12:30 PM – 9:00 PM
Days off: 1 weekday + 1 weekend day
Flexibility required during high claim volumes (extra 2 hours per shift during CAT events)

Training Schedule

Duration: 2 weeks
Days: Monday - Friday
Hours: 8:30 AM - 5:00 PM (Eastern Time)
Location: Hancock Claims Headquarters, Alpharetta, GA, USA

How to Apply
If you’re ready to join a team that makes a real impact every day, apply today!

Please note: You must be able to attend 2 weeks of in-office training in Alpharetta, GA and have reliable high-speed internet and a quiet workspace for remote work.

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Do you have at least 1 year of customer service experience (call center experience preferred)?*

Can you commit to 2-weeks of in-office training in Alpharetta, GA before working remotely?*

Do you have reliable high-speed internet and a quiet workspace at home for remote work after training?

Are you able to work additional hours during high-volume events with at least 24-hours notice?*

Do you fluently speak more than one language?*

Are you legally authorized to work in the United States without current or future sponsoship?*

Select which shifts (Eastern time zone) you are open to work, with one weekday and one weekend day off? (Select all that apply)* 7:00AM - 3:30PM10:00AM - 6:30PM11:00AM - 7:30PM12:30PM - 9:00PMNone of the above

Do you know anyone who is currently working for HCC? If so, please provide their name and how you are related. If no, please indicate "N/A".*

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Customer Service Representative

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