Territory Manager - Great Lakes

Milwaukee, WI

Full Time

Manager/Supervisor

Territory Manager – Great Lakes

Department: Field Operations
Reports To: Regional Manager
FLSA Status: Exempt
Travel: Up to 50%

Career Opportunity

Hancock Claims Consultants is seeking a Territory Manager – Great Lakes to lead field operations across the region. This role is responsible for technician performance and development, carrier relationships, service excellence, and territory growth.

We’re looking for a hands-on, solutions-oriented leader who is ready to take on greater responsibility and make a broader impact at Hancock.

Key Responsibilities

Lead, coach, and develop property inspection technicians across the Great Lakes territory (Minnesota, Wisconsin, South Dakota).
Monitor field performance, quality, productivity, and service levels.
Build and strengthen relationships with insurance carrier partners.
Resolve escalated field issues and client concerns.
Identify opportunities to expand technician coverage, service areas, and carrier business.
Partner with QA, Scheduling, Business Development, and other teams to drive operational success.
Support technician recruiting, onboarding, training, and field assessments.
Analyze territory performance and communicate staffing needs, trends, and opportunities to leadership.
Represent Hancock in carrier and industry meetings as needed.

Qualifications

3–5 years of experience in property inspections, insurance field services, or operations management.
2+ years of leadership or supervisory experience preferred.
Strong communication, relationship-building, and problem-solving skills.
Ability to lead teams, manage priorities, and use performance data to drive results.
Associate or bachelor’s degree preferred; equivalent experience accepted.
Willingness to travel throughout the Great Lakes territory up to 50%.

Benefits

Competitive Base Salary
Performance-Based Bonus Structure
Medical, Dental, and Vision Insurance
Company-Paid Life Insurance
Company-Paid Long-Term Disability
401(k) with Company Match
Paid Time Off
Professional Development Opportunities
Career Growth with an Industry Leader

Ready for Your Next Opportunity at Hancock?

If you’re ready to take the next step in your career, expand your leadership impact, and help drive the success of the Great Lakes territory, we encourage you to apply.

Grow your career. Lead with impact. Help shape what’s next for Hancock.

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Are you willing and able to travel up to 50% throughout the Great Lakes territory?*

Do you have at least 3 years of experience in property inspections, insurance field services, field operations, or a related industry?*

Do you have experience leading, supervising, coaching, or providing field leadership to others?*

Are you comfortable communicating directly with clients or insurance carrier partners and resolving escalated service issues?*

Do you currently reside in Minnesota, Wisconsin, or South Dakota?*

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